Founded by Will Shu in 2013, Deliveroo is focused on bringing the best local restaurants direct to people’s doors. The company operates delivery services across 10 different markets worldwide, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers.
With their core business, they noticed a need for more delivery-focused kitchen spaces to cater to their ever growing audience of consumers. So Deliveroo Editions was born - a dark kitchens provider integrated directly into their delivery ecosystem. Editions has grown to over 5 countries, providing affordable, custom, delivery-only kitchens in markets across the world.
Deliveroo needed a strategic technology partner to provide reliable connectivity and dedicated, multi-lingual support to underpin the expansion of both their Editions dark kitchen and HOP micro-fulfilment businesses.
As with all last mile providers, connectivity is critical to business operations. Failure to provide reliable internet services means orders are missed, revenue is lost and consumers disappointed.
Before partnering with NCG, Deliveroo's internal teams were dealing with the headache of rapid Editions' expansion across the UK & Europe, launching HOP as a brand whilst also providing IT support to their existing restaurant partners.
NCG now provides Editions and HOP sites with stable and secure connectivity services across the UK and Europe, underpinning Deliveroo's ambitious expansion plans. Our full team of engineers monitors the Deliveroo network 24/7 so we can react proactively to any issues.
Our multi-lingual support desk is available 8am to midnight with engineers providing remote and onsite support, whilst our account management provides critical onboarding services to Deliveroo partners.