Transforming Convene’s Workspace Operations
“NCG provided the technical expertise and flexibility we needed to deliver a complex, multi-site digital rollout on a tight timeline. Their understanding of our systems and ability to integrate across our technology stack ensured a smooth transition, allowing our teams to maintain the high standard of hospitality-led service our members expect even as upgrades took place behind the scenes”
The Client
Convene is a premium workplace and hospitality company that designs and operates flexible meeting, event, and office spaces for modern businesses. Partnering with leading landlords, Convene transforms commercial real estate into hospitality-driven environments that support collaboration, productivity, and high-impact experiences, delivering everything from board meetings to large-scale corporate events across major global cities.
The Challenge
Convene needed a partner who could execute a complex, multi-site digital transformation at pace and could integrated multiple enterprise systems, improving monetisation opportunities, and delivering a seamless user experience without disruption to ongoing operations.
Our Solution
NCG supported Convene in delivering a seamless platform transition while strengthening brand consistency and member experience. Careful planning, extensive testing, and close collaboration with internal teams enabled a smooth go-live across ten sites with no service disruption. To support long-term success, NCG provided comprehensive training, documentation, and a dedicated support framework. The transition included a large-scale data migration, ensuring data integrity, accuracy, and continuity of operations without impacting members or staff.
NCG successfully delivered a fully integrated digital workspace platform for Convene across multiple sites in the UK and US, replacing a legacy system within a constrained timeframe. The programme enabled Convene to modernise operations, maintain a premium member experience, and unlock new revenue opportunities, all while ensuring uninterrupted service continuity during the transition.