Support
At NCG, support isn’t an add-on. It’s built into everything we do.
It’s central how we deliver exceptional service and why clients trust us with their most critical physical and digital infrastructure.
From connectivity and Wi-Fi to hardware and software, we provide a fully managed service designed around uptime, clarity, and fast resolution.
We take the technology burden off your internal teams so your operators can focus on service, hospitality and revenue.
Our Support Promise
✔ 24/7 Monitoring & Alerts
We monitor circuits, hardware health, bandwidth and system performance around the clock. Issues are identified and escalated before users feel impact.
✔ NCG Service Desk
A clear, simple way to raise tickets - with visibility across sites, tenants and SLAs.
✔SLA-Driven Incident Response
Priority SLAs available.
✔Break-Fix Coverage
For NCG-supplied hardware, we repair or replace equipment at no charge for the duration of your contract.
NCG Service Desk powered by FreshDesk
Your Questions, Answered
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Tenants can raise tickets directly through our portal or via dedicated building landing pages.
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Yes — we support third-party equipment where possible, or provide upgrade recommendations.
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Yes — for multi-site operators and enterprise clients.
Speak to our Support Team
Find out how our SLAs, monitoring and on-site response keep your buildings running.