The Technology Behind a Thriving Community

"As an independent coworking space, our focus is on creating a welcoming community and giving our members a great place to work, connect and grow. Reliable technology is a really important part of that experience, but it shouldn’t be something our team or members have to think about. NCG has given us greater reliability, clear accountability and responsive support, freeing up our team to focus on what we do best – looking after our members and the Market community.”
- Simon Thorpe, Co-Founder, Market Peckham

The Client


Market Peckham is an independent coworking and multi-use destination in London, bringing together workspace, hospitality, fitness and retail. With more than 250 desks and a busy member community, reliable connectivity and responsive technology support are essential to the experience.

The Challenge


As Market Peckham’s existing technology contract came to an end, the team saw an opportunity to improve both its connectivity and the service supporting it.

Alongside improving Wi-Fi performance across a complex, multi-use building, Market wanted a technology partner that could provide responsive service, proactive account management and clear ownership – while managing the transition around a fully occupied workspace.

Our Solution


NCG delivered a fully managed technology and support model, bringing connectivity, IT, systems support and account management together under one accountable partner.

The solution included the NCG Spark network and managed Wi-Fi, infrastructure and fibre optimisation, Nexudus integration support, proactive monitoring and day-to-day IT management. NCG worked closely with the Market team throughout the transition, providing hands-on support, clear communication and ownership as challenges arose.

The Results


Market Peckham now has greater confidence not only in its technology, but in the team supporting it. The transition was delivered over a single weekend, with improved Wi-Fi creating a more reliable experience across coworking areas, the gym and shared spaces. A fully managed service has also reduced pressure on the onsite team, allowing them to spend less time managing technology and more time focusing on their members and community.

Key Successes

  • 250+ desks connected and supported

  • 48-hour technology migration

  • Reliable wired and wireless connectivity

  • Fully managed technology & IT support

  • Dedicated account management with one accountable technology partner

Read more