A Full Building Can Still Underperform
Occupancy is one of the most visible measures of flexible workspace success.
London flex occupancy reached 86% at the end of the first half of 2025, according to Workthere data cited by Savills. Strong demand is positive for the sector—but occupancy alone does not show whether a location is performing at its full commercial potential.
A building can be busy while still carrying unnecessary operating costs, using space inefficiently or delivering services that customers do not value.
The more useful question is not simply, “How full are we?” It is, “How well is the space performing?”
That requires operators to consider several connected measures:
How frequently are desks, rooms and amenities actually used?
Which products and services generate the strongest returns?
What is the true operating cost of each location?
How efficiently can the team support each member?
Which parts of the experience influence satisfaction and retention?
These questions become more important as operators grow. A process that works across one or two locations may become expensive and difficult to control across a larger portfolio.
The challenge is often not a lack of information. It is that operational information is held across separate platforms, suppliers and teams, making it difficult to build a consistent view of performance.
NCG helps operators connect workplace platforms, networks, access control and other operational systems. We also provide performance monitoring, supplier consolidation and lifecycle planning to help operators understand the cost and condition of their technology estate.
The objective is to make information more useful - not simply to produce another dashboard.
Occupancy shows whether customers are buying the product. Operational intelligence helps reveal whether the product is efficient, sustainable and ready to scale.
A full building is encouraging. A well-run and optimised building creates lasting value.
Talk to NCG about creating a clearer view of technology and operational performance across your flex portfolio.
Source: Savills, using Workthere market data, Spotlight: UK Flexible Offices 2025.
